Returns and Refund Policy
Please do not return any items before contacting the returns team on [email protected] Following your contact a returns form will be emailed to you to include with your returned item/s.
1.1 Faulty Goods – within 14 days
If your goods are faulty on arrival, you have 14 Calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange. Please inform us of the fault at [email protected] stating your order number in the subject field.
Customers will be responsible for postage of items returned and where a fault is found upon inspection, we will reimburse the delivery cost. Proof of postage must be emailed to us at [email protected] stating your order number in the subject field.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, Gadgets not powering up etc).
Goods outside 28 calendar days shall be issued with a replacement only.
1.2 Unwanted Goods – within 28 days
You can return unwanted items within 28 calendar days of delivery and we will refund you the price paid for the items (Delivery charges are non-refundable).
In-line with our returns policy, your item(s) needs to be:
Customers are liable to return items at their own cost.
If you return a product and it is not received by us in a brand new saleable condition, we reserve the right to return the product to you.
Please email [email protected] stating your order number in the subject field to initiate the return.
1.3 Returns Exclusions
Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to all types of replacement batteries, memory and media cards. Wireless or Wired headphones and earbuds are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.
1.4 Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, you will be notified and it will be shipped once stock is available.
If you are eligible for a refund, we will issue a refund to the original payment method you used to place the order. Please note: It is your responsibility to notify us of any changes to your card details.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.